Because clear agreements make great partnerships.
Every service is subject to a detailed quote and requires your prior approval. You keep full control over your project scope.
A clear payment structure: 50% on order, 50% on delivery. Specific conditions are always set out in your quote.
Timelines are carefully estimated and given as an indication. We commit to transparent communication about progress.
Our commitment is to the means we deploy. Performance also depends on external factors (algorithms, market, etc.).
These General Terms and Conditions (GTC) govern the contractual relationship between KPS Agency, a digital agency specialising in the design, management and deployment of digital solutions, hereinafter “KPS Agency”, and any natural or legal person wishing to use its services, hereinafter “the Client”.
Approval of a quote, order or service implies full acceptance of these GTC.
The purpose of these GTC is to define the conditions under which KPS Agency provides its digital services. Services offered may include:
Each service is subject to a quote or commercial proposal.
An order becomes firm and final after:
KPS Agency reserves the right to refuse an order in the event of a prior dispute with the Client.
Prices are expressed in euros, excluding or including taxes depending on the tax situation. Rates may vary depending on:
Quotes are valid for 30 days unless otherwise stated.
Services are paid as follows:
Final delivery or go-live may be conditional upon full payment of the balance. Payments can be made by:
Any late payment may result in penalties in accordance with current regulations.
Delivery times are given as an indication. They may vary depending on:
KPS Agency cannot be held responsible for delays caused by a lack of approval or information from the Client.
Each service includes two revision cycles in the initial price. A revision is a reasonable change request based on the delivered work.
Any additional change may be subject to:
Major changes may be considered a new project.
Services may be delivered as:
Delivery is considered complete as soon as the deliverable is made available to the Client.
Upon delivery of a website, e-commerce platform, application or AI agent, KPS Agency includes initial technical maintenance for 12 months from go-live. This maintenance covers:
This maintenance does not cover:
At the end of this period, maintenance can be continued under a subscription offered by KPS Agency. This subscription may include:
Without an active maintenance contract, KPS Agency cannot be held responsible for the technical evolution of the solutions.
In delivering its services, KPS Agency acts as an intermediary and coordinator of digital services. For certain projects, KPS Agency may call on independent external providers, who may work on:
External providers work as independent professionals and are fully responsible for their services.
KPS Agency cannot be held responsible for defects, delays or malfunctions attributable to these providers.
As part of the project organisation, KPS Agency remains the Client’s single point of contact and coordinates all stakeholders.
However, technical responsibility for carrying out the services lies with the providers who performed the work.
KPS Agency’s liability can only be engaged in the event of proven fault. In any event, KPS Agency’s total liability is limited to the amount paid by the Client for the service concerned.
KPS Agency cannot be held liable for indirect damages such as:
Some services rely on third-party services such as:
KPS Agency cannot be held responsible for interruptions, changes or discontinuations of services related to these platforms.
Unless otherwise stated, the solutions developed are hosted by specialised providers. KPS Agency cannot be held responsible for:
Artificial intelligence solutions may produce variable results. The Client acknowledges that:
KPS Agency cannot guarantee a specific result from the use of an AI agent.
Some services may be offered as a monthly subscription. Unless otherwise stated, they are concluded for a minimum period of 3 months, then automatically renewed on a monthly basis.
Termination must be notified with 30 days’ notice.
Delivering the services requires the Client’s active collaboration. If there is no response for more than 15 days, the project schedule may be adjusted.
Beyond 30 days, the project may be suspended. Resuming it may incur additional costs.
The creations become the Client’s property once paid in full. KPS Agency retains ownership of:
KPS Agency may showcase the work in its portfolio.
KPS Agency undertakes to respect the confidentiality of the information provided by the Client.
If the project is cancelled after it has started:
As the services are customised, no refund can be claimed once the service has started, except in the event of serious misconduct attributable to KPS Agency.
The Client has 7 days after delivery to request a revision or report an issue.
Without feedback within this period, the deliverable is deemed accepted and approved.
Any claim must be made within a maximum of 7 days after delivery. After this period, the service is deemed compliant.
These GTC are governed by French law. In the event of a dispute, the parties will seek an amicable solution.
Failing that, the dispute will be referred to the competent courts of the place where KPS Agency has its registered office.
These terms and conditions apply from 1 January 2026. KPS Agency reserves the right to amend them at any time. Changes apply only to orders and quotes issued after the update date. This English version is provided for convenience; in the event of any discrepancy, the French version prevails.
